Frequently Asked Questions

We supply licensed medical professionals, clinics, spas, and hospitals only. A valid professional license is required during registration.

After you place an order online, our team contacts you within 24 business hours to confirm payment and shipping. No payment is captured on the website.

Yes — shipping is complimentary on all orders over $250.

All products are sourced directly from trusted, original manufacturers and are guaranteed authentic.

Cold-chain items are shipped in validated insulated packaging to maintain the manufacturer-required temperature range.

Yes. Once signed in, visit your account to view all past orders and their status.